Absolutely! Our Reservation team is happy to assist in booking your holiday. Simply email [email protected]
or call +61 8 6382 2166 to chat to our expert team.
Our Reservation team can add airport shuttle or hotel transfers to your booking. Simply email [email protected]
or call +61 8 6382 2166 to chat to our expert team.
Our Reservation team can add special requests to your booking. Simply
After your booking has been confirmed and paid, you will be emailed your travel documents with all of your important information to check in.
Once payment is made, you should receive an invoice and booking confirmation to the email you have provided. If you have not received this, please reach out to our Reservation team on [email protected] or call +61 8 6382 2166
If you wish to query any of your charges, please reach out to our Reservations team on [email protected]
or call +61 8 6382 2166. To streamline your response, please provide your booking reference number.
Once payment is made, you should receive an invoice and booking confirmation to the email you have provided. If you have not received this, please reach out to our Reservation team on [email protected] or call +61 8 6382 2166
Our Terms and Conditions, including bookings payment policy, can be found on our Terms and Conditions page.
This will vary between suppliers. Some common payments on arrival may include incidentals for accommodation or one way fees for car hire. If you would like specific details for a supplier, please reach out to our Reservations team on [email protected] or call +61 8 6382 2166
TravelPay is our third party payment portal. TravelPay is level 1 PCI DSS compliant which ensures their payment processing is secure. For full details, please visit TravelPay website.
It is very rare that a hotel or supplier will not have record of your booking. If this does occur, firstly, check with the hotel front desk or supplier, if they can rectify this. If not, reach out to our Reservations team on +61 8 6382 2166.
Most accommodation must be booked with an adult who is over 18. Please read the hotel Terms and Conditions to confirm or reach out to our Reservation team to learn more.
Yes, you can! We accept international bookings and assist travellers worldwide with planning and securing Australian and overseas holiday packages.
Cancellation fees are applicable as outlined in our Terms and Conditions.
Our cancellation policy is available in our Terms and Conditions.
Once the supplier has confirmed the booking is cancelled and your bank details or credit card details are advised, we will process your refund. At this time, please allow up to 3-5 business days for the refund to be processed and reach your account.
Yes, depending on when you cancel your booking will determine what the cancellation fee is. Cancellation fees are applicable as outlined in our Terms and Conditions.
If you have a coupon or gift voucher, please contact our Reservations team to process your booking on [email protected]
or call +61 8 6382 2166
Absolutely! Please be aware that credit card fees apply.
If you have not received your booking confirmation, please check your Junk mail. If you still have not received it, please reach out to our Reservations team on [email protected] or call +61 8 6382 2166.
If you have not received your booking confirmation, please check your Junk mail. If you still have not received it, please reach out to our Reservations team on [email protected] with your booking reference number or call +61 8 6382 2166.
If you have lost your confirmation email, our Reservations team can help. Please reach out on [email protected] with your booking reference number or call +61 8 6382 2166.
If you’re unsure whether your booking has been confirmed, please contact our Reservations Team on [email protected] or call +61 8 6382 2166 for assistance.
It is very rare that a hotel or supplier will not have record of your booking or has double booked accommodation. If this does occur, firstly, check with the hotel front desk or supplier, if they can rectify this. If not, reach out to our Reservations team on +61 8 6382 2166.
Our Reservation team is happy to assist in requesting extra services from the property. Simply email [email protected] with your booking reference number or call +61 8 6382 2166 to chat to our expert team.
Our Reservation team is happy to assist in requesting early or late check in/out from the property. Simply email [email protected] with your booking reference number or call +61 8 6382 2166 to chat to our expert team.
We have hundreds of hotels available to book. You can view the hotel list and property details on our Hotels and Resorts page.
Our Reservation team can assist in changing guest details after booking is confirmed. Please note, a small amendment fee will apply. Simply email [email protected] with your booking reference number or call +61 8 6382 2166 to chat to our expert team.
Depending on the property, room type, and application, extra beds or cribs for children can be added. Our Reservation team can assist with this request while booking. Simply email [email protected] with your booking reference number or call +61 8 6382 2166 to chat to our expert team.
Data security and privacy is important to us. You can view our Privacy Policy for details of how we keep your data safe.
Our Reservation team is contactable by phone from 7am to 5pm (AWT). If you have an emergency outside of these hours, please call +61 8 6382 2166 and follow the prompts for the emergency line.
